Customer Service Training

exceptional customer experience motivates most customers to buy more, stay longer, and refer friends or associates. So, yes, customer experience not only matters, it can provide a significant competitive advantage. This workshop will create awareness and understanding of the critical importance of consistently providing exceptional service to the customers you serve

Who Should Attend this Course:

  • Anyone on the front line of customer service, whether face to face or over the phone

What This Course Covers:

Participants will learn to:

  • Discuss the elements of an exceptional service experience
  • Define the concept of “moment of truth” as it relates to customer expectations and the customer experience
  • Explain the benefits of exceptional service as it relates to the business, the employee, and the customer
  • Understand what customer service means in relation to internal and external customers
  • Master ways to develop and maintain a positive, customer-focused attitude
  • Learn techniques for developing good will through in-person customer service
  • Master skills for dealing with difficult customers
  • Acquire tools for handling difficult customers
  • Understand when to escalate

This training course is also available in a one coaching format, and can be presented by a trainer should your team require course content be delivered in English.


All classes are available to be scheduled as private sessions for your firm. Course content and duration may be customized depending on client needs.