Management Training

This course is designed to provide participants with the skills and knowledge needed to effectively plan and evaluate performance to help ensure that employees are being utilized effectively.

In this dynamic session, participants will learn techniques and strategies for how to determine the severity of a performance problem, identify causes, approach employees, conduct effective feedback sessions, explain the impact of problematic behavior, address negative employee responses, and respond to employee reactions. Participants will also learn how to document and use information about an employee’s performance, and conduct a follow-up meeting with an employee.

Who Should Attend This Course:

  • Managers and supervisors who want to improve their skills in motivating and encouraging employees through effective goal setting, coaching, feedback, and evaluation and review discussions

What This Course Covers:

Through a blend of lecture, group discussion, and highly interactive activities, participants will learn to:

  • Understand the purpose, benefits, and requirements of the performance management process
  • Use “SMART” criteria in goal setting and develop performance expectations
    • Specific
    • Measurable
    • Achievable
    • Relevant
    • Timed
  • Map out a plan for writing the review, from gathering feedback to responding to the self-evaluation.
  • Avoid words and phrases that do not have a place in the review.
  • Address performance deficiencies in constructive ways to avoid discouragement or defensiveness
  • Reinforce correct performance or behavior so that it is continually repeated
  • Understand legal requirements around the performance management process
  • Avoid common performance evaluation errors in the employee review process
  • Determine which performance evaluation method(s) will best serve the needs of the employee and the organization
  • Conduct an effective performance review discussion while also adhering to legal guidelines
  • Learn the importance of providing constant and ongoing feedback

This training course is also available in a one-on-one coaching format, and can be presented by a trainer should your team require course content be delivered in English.


All classes are available to be scheduled as private sessions for your firm. Course content and duration may be customized depending on client needs.