When information needs to be communicated quickly, there’s no better way than by e-mail.

Unfortunately, with the benefit of speed comes some problems that aren’t always predictable unless employees are forewarned. This e-mail etiquette training course is designed to help employees learn the appropriate use of e-mail while at work, as well as behaviors they must vigorously avoid.

Who Should Attend This Course:

• All employees who have not previously been trained on proper office e-mail etiquette

What This Course Covers:

As part of this session, participants will learn to:

• Explain instances when sending e-mail is necessary and appropriate
• Identify occasions to use courtesy copy (CC) and blind copy (BCC) when addressing e-mail messages
• Understand items that should never be sent electronically from the workplace
• Create an e-mail subject line that accurately describes the content of the message
• Identify the most common mistakes people make when constructing an e-mail message
• Understand the implications of Flaming e-mail messages
• Consider the visual components that enhance an e-mail message and make for easy reading
• Decide if an attachment is necessary
• Explain the benefits of an Out of Office Message

HOW TO SCHEDULE YOUR TRAINING:

All classes are available to be scheduled as private sessions for your firm. Course content and duration may be customized depending on client needs.